Last Updated: August 2026
At Prop Delivery, we strive to ensure complete customer satisfaction. If you are not satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
- Damaged or defective items upon delivery
- Wrong items delivered
- Missing items from your order
- Quality issues with perishable goods
2. Refund Request Timeline
- Report issues within 24 hours of delivery
- Perishable items must be reported within 2 hours
3. How to Request a Refund
- Contact us via app or call +91 8886174140
- Provide order details and photos of the issue
- Our team will review and respond within 24-48 hours
4. Refund Process
- Approved refunds will be credited to your original payment method
- Wallet refunds: Instant
- Bank/Card refunds: 5-7 business days
- UPI refunds: 2-3 business days
5. Non-Refundable Items
- Orders cancelled after preparation has started
- Items damaged due to customer handling
- Incorrect address provided by customer
6. Partial Refunds For orders with multiple items, refunds will be processed only for affected items.
7. Contact Us For refund queries:
- Email: support@propdelivery.in
- Phone: +91 8886174140